Privacy Policy

At The Grind Events Hire ("we," "us," "our," or "Company"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information in connection with our website (the "Site") and our services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and physical address
• Event Information: Details about your event, date, location, guest count, and specific requirements
• Payment Information: Credit card, billing address, and transaction history (processed securely through third-party payment processors)
• Communication Data: Messages, inquiries, feedback, and correspondence with our team
• Account Information: Username, password, and profile preferences for registered users
• Media Content: Photos, videos, testimonials, and other creative content you authorize us to use

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information:

• Device Information: Device type, operating system, browser type, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and referral sources
• Location Data: General geographic location based on IP address (not precise GPS location)
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and pixel tags
• Performance Data: Server logs, analytics, and error reports

1.3 Information from Third Parties

We may receive information about you from:

• Social media platforms when you connect your account
• Payment processors and financial institutions
• Third-party vendors and service providers
• Other users who provide information about you
• Publicly available sources

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, deliver, and improve our entertainment and production services
• To process transactions and send transaction confirmations
• To respond to inquiries and communicate with you about services
• To personalize your experience and tailor content to your interests
• To send marketing communications, newsletters, and promotional materials (with your consent)
• To conduct surveys, market research, and gather feedback
• To monitor and analyze Site usage and user behavior patterns
• To prevent fraud, security breaches, and other malicious activities
• To comply with legal obligations and enforce our Terms of Service
• To improve website functionality and user experience
• To create aggregated, de-identified data for analytics and reporting
• To manage your bookings and event coordination

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including payment processors, hosting providers, analytics platforms, email services, and customer support tools. These providers are contractually obligated to use your information only as necessary to provide services to us.

3.2 Business Partners

With your consent, we may share information with business partners for joint marketing initiatives, co-branded events, or collaborative services.

3.3 Legal Requirements

We may disclose your information when required by law, court order, subpoena, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

3.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for marketing, research, and analytics purposes.

3.6 Public Information

Information you choose to make public (such as testimonials or portfolio contributions) may be shared publicly on our Site and social media channels.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Necessary for Site functionality and security
• Performance Cookies: Collect data about how you use our Site
• Marketing Cookies: Track your interests for personalized advertising
• Social Media Cookies: Enable social sharing features

You can control cookies through your browser settings. However, disabling certain cookies may limit Site functionality. We honor "Do Not Track" signals where applicable.

5. Google Tag Manager and Analytics

We use Google Tag Manager to manage our analytics and tracking services. This helps us understand how you interact with our Site. Google collects information such as:

• Pages you visit
• Time spent on pages
• Device and browser information
• Referral sources

Google's use of information is governed by their Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request that we limit how we use your information
• Right to Data Portability: Receive your information in a portable format
• Right to Object: Object to certain types of processing, including marketing
• Right to Withdraw Consent: Withdraw previously given consent at any time
• Right to Lodge a Complaint: File a complaint with relevant regulatory authorities

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data in transit
• Secure password hashing and storage
• Regular security audits and updates
• Access controls and authentication protocols
• Firewalls and intrusion detection systems
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Specific retention periods include:

• Account Information: Retained while your account is active and for 2 years after deletion
• Transaction Data: Retained for 7 years for tax and accounting purposes
• Communication Records: Retained for 3 years or as required by law
• Marketing Data: Retained until you unsubscribe
• Website Analytics: Retained in aggregated form for 25 months

You may request deletion of your information at any time, subject to legal obligations.

9. Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will promptly delete such information and terminate the child's account. If you believe we have collected information from a child under 13, please contact us immediately.

10. Third-Party Links

Our Site may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy applies only to information collected through our Site. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party sites before providing your information.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country. By using our Site and services, you consent to the transfer of your information to countries outside your country of residence, which may include countries that do not have the same data protection standards as your country.

12. UK Privacy Rights (UK GDPR)

If you are a UK resident, you have rights under the UK General Data Protection Regulation (UK GDPR):

• Right to know what personal information is collected and how it's used
• Right to delete personal information collected from you
• Right to correct inaccurate personal information
• Right to restrict processing of your personal information
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with the Information Commissioner's Office (ICO)

To submit a request, contact us at privacy@thegrindEventshire.com. We will verify your identity and respond within 30 days.

13. Email Marketing Communications

We may send you marketing emails about our services, special offers, and promotional content. You can unsubscribe from these communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your email preferences in your account settings
• Contacting us directly at info@thegrindEventshire.com

Please note that even if you unsubscribe from marketing emails, we will continue to send you transactional emails related to your bookings and services.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by posting the updated Privacy Policy on our Site and updating the "Last Updated" date. Your continued use of our Site following the posting of revised Privacy Policy means that you accept and agree to the changes.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us: